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Oman Post welcomes customers by appointment only to safeguard the wellbeing of staff and the community

In light of the Coronavirus (COVID-19) pandemic, Oman Post is taking proactive steps to address a number of concerns. First and foremost, we want to maintain a safe workplace and adopt best practices to protect and ensure the safety of our customers, employees and communities across Oman, while ensuring the continuity of our services.

 

After careful monitoring of the increasingly evolving circumstances, starting Thursday April 2st 2020, Oman Post is implementing stricter processes and procedures that limits customer walk-ins to all branches to appointments only until further notice. This step has been taken to eliminate customer interactions and support social/physical distancing. We realize the important role of postal services and will continue to be operational with only essential staff remaining on-site, while all other staff will work from home.

 

During this time, we will offer our customers the following service options:

 

  1. Appointments: Customers will be able to visit one of our branches to collect or receive items by booking an appointment through the following link: [www.omanpost.om/booknow]. Drop-off or pick-up procedures at branches will all adhere to social distancing procedures.

 

  1. P.O. Box Services: Mailbox contents and parcels can be delivered to customers’ physical addressees through the newly-launched door-to-door service, “Asyad Express”, by calling the dedicated customer service line on 24506999 to schedule delivery. This service is optional, and charges apply.

 

  1. Matjar Service: Online shopping delivery from the USA remain operational via www.matjar.om.

 

Oman Post will continue to follow the directives of the Supreme Committee tasked with studying scopes for tackling coronavirus (Covid-19) pandemic, the Ministry of Health, as well as the precautionary measures issued to all postal operators by the Telecommunications Regulatory Authority (TRA). Given these unprecedented times, we assure you that all of us are doing everything we can to keep our customers, employees and all communities across Oman safe.

 

Abdulmalik Al Balushi

 

Chief Executive Officer